Question Writer Manual/Frequently Asked Questions/Email Results

QW Question Mark.jpg Why am I not receiving E-mail results?

There can be a number of reasons why you might not be receiving the results by e-mail.

1. Quiz Set UpEdit

Check you have ticked the box in Send Results over the Internet and given a correct email address for the results to be sent to.

Important Note: If you are publishing your quiz to the Question Writer Tracker service, this setting will be ignored and the e-mail address associated with your Question Writer Tracker account will be used instead.

You should make sure that the url for the results server and back up results server are correct. If you are not using your own custom server, the address for the server should be -
and for the back up server -

Note: Don't add your e-mail address to the end of these links. That will be done automatically.

You should then choose the Publish to the Web option in Publish menu and upload all (at least 3) files to your website. See Create a Web Page for more information on uploading files to your web page.

2. Quiz Taker Set UpEdit

The quiz taker needs to have internet access to send the results through to our server. Check they can access these websites to ensure they have access to the main server and backup server.

The quiz taker should access the quiz through the webpage (index.html) for results to be sent by e-mail. See Create a Web Page for an idea of how you can do this.

3. E-mail Box Set UpEdit

We send a lot of e-mails with results and some mail programs get confused and think these e-mails are spam. Check your spam box and any e-mail filter rules to ensure that the results are not being sent to spam. In some instances, your e-mail service provider may not forward the e-mails to you if it identifies them as spam. If this happens we recommend you alert your e-mail service provider, but often the fastest way to correct this is to set up another e-mail box to receive the e-mail. Many people have had good success with Gmail.

4. Set up your results server accountEdit

You might find it easier to view your results online with the results server [1]. You can register to view your results online. You may also subscribe/unsubscribe from the results by email service here.

There is more information about the results service in the chapter on Results.