Handbook of Management Scales/Interorganizational tolerance

Interorganizational tolerance (alpha = 0.847)

Description

A scale for measuring interorganizational citizenship behaviors (ICBs) is developed. Four common ICBs are operationalized: interorganizational altruism, interorganizational tolerance, interorganizational loyalty, and interorganizational compliance.

Items

• We accept the inevitable mistakes that our supplier sometimes makes without complaining.
• When our supplier is unable to fulfill certain responsibilities, we try to be understanding.

Source

• Skinner et al. (2009): Some measures of interorganizational citizenship behaviors. Scale development and validation. The International Journal of Logistics Management, Vol. 20, No. 2, pp. 228-242.

Related Scales

• Interorganizational altruism
• Interorganizational compliance
• Interorganizational loyalty