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Handbook of Management Scales/Responsiveness

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Responsiveness (alpha = 0.81)

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Description

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In order to improve operationalization and psychometric properties, a market orientation scale (MARKOR) taken from Kohli et al. (1993) is modified. The resulting market orientation scale (MO) has three dimensions: intelligence generation, intelligence dissemination, and responsiveness.

Items

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  • For one reason or another, we tend to ignore changes in our customers' product or service needs. (reverse-coded)
  • The product lines we sell depend more on internal politics than real market needs. (reverse-coded)
  • We are slow to start business with new suppliers even though we think they are better than existing ones. (reverse-coded)
  • If a major competitor were to launch an intensive campaign targeted at our customers, we would implement a response immediately.
  • The activities of the different departments in this business unit are well coordinated.
  • Even if we came up with a great marketing plan, we probably would not be able to implement it in a timely fashion. (reverse-coded)
  • If a special interest group (e.g., consumer group, environmental group) were to publicly accuse us of harmful business practices, we would respond to the criticism immediately.
  • We tend to take longer than our competitors to respond to a change in regulatory policy.

Source

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