Handbook of Management Scales/Product quality

Product quality (alpha = 0.86)

Items

All Scales rated from 1 (strongly disagree) to 7 (strongly agree) except where noted.

• Grocer X has prestigious products.
• Grocer X has an excellent assortment of products.
• Grocer X products are among the best.

Source

• Boyer/Frohlich (2006): Analysis of Effects of Operational Execution on Repeat Purchasing for Heterogeneous Customer Segments. Production and Operations Management, Vol. 15, No. 2, pp. 229–242.

Product quality (alpha = 0.92)

Description

Through a detailed analysis of the literature, twelve constructs of integrated quality management strategies were identified: top management commitment, customer focus, supplier quality management, design quality management, benchmarking, SPC usage, internal quality information usage, employee empowerment, employee involvement, employee training, product quality, and supplier performance. Using a survey of 371 manufacturing firms, the constructs were then empirically tested and validated. For this purpose a confirmatory factor analysis approach was used.

Items

Answer on a scale of 1 to 7, where: 1 = worst in industry, 4 = Average, 7 = best in industry.

• The performance of our primary product is …
• The reliability of our primary product is …
• The conformance to engineering specifications of our primary product is …
• The durability of our primary product is …

Source

• Ahire et al. (1996): Development and Validation of TQM Implementation Constructs. Decision Sciences, Vol. 27, No. 1, pp. 23-56.

Related Scales

• New product quality