Handbook of Management Scales/Benchmarking

Benchmarking (alpha = 0.91)

Description

Through a detailed analysis of the literature, twelve constructs of integrated quality management strategies were identified: top management commitment, customer focus, supplier quality management, design quality management, benchmarking, SPC usage, internal quality information usage, employee empowerment, employee involvement, employee training, product quality, and supplier performance. Using a survey of 371 manufacturing firms, the constructs were then empirically tested and validated. For this purpose a confirmatory factor analysis approach was used.

Items

• We are engaged in extensive benchmarking of competitors’ products that are similar to our primary product.
• Our benchmarking activities have reduced costs.
• We have engaged in extensive benchmarking of other companies’ business processes in other industries.
• Benchmarking has helped improve our product.
• We will definitely continue benchmarking.

Source

• Ahire et al. (1996): Development and Validation of TQM Implementation Constructs. Decision Sciences, Vol. 27, No. 1, pp. 23-56.