Handbook of Management Scales/Utility

Utility (alpha > 0.70)

Description

A multidimensional measure of feedback orientation is developed and validated. This feedback orientation scale (FOS) was developed and refined using two pilot studies and two focal studies. Across these studies, substantial support was found for a four-dimension FOS scale. The four dimensions are utility, accountability, social awareness, and feedback self-efficacy. Study 1 found substantial support for the reliability and validity of the scale. Study 2 provided support for the generalizability of results to a field sample, with five of the six hypotheses retested being supported.

Definition

Feedback orientation is defined as an individual’s overall receptivity to feedback.

Utility is defined as an individual’s tendency to believe that feedback is instrumental in achieving goals or obtaining desired outcomes at work.

Items

Administer these items using a 5-point scale from strongly disagree to strongly agree.

Feedback contributes to my success at work.
To develop my skills at work, I rely on feedback.
Feedback is critical for improving performance.
Feedback from supervisors can help me advance in a company.
I find that feedback is critical for reaching my goals.

Source

Linderbaum/Levy (2010): The Development and Validation of the Feedback Orientation Scale (FOS). Journal of Management, Vol. 36, No. 6, pp. 1372-1405.