Handbook of Management Scales/Switching costs

Switching costs (alpha = 0.78)

Items

• When the contract with an application service provider is terminated, we can easily transfer to another provider.
• When the contract with an application service provider is terminated, we can easily manage the IT infrastructure ourselves.
• Once my firm is using application services, it is difficult to get rid of them. (reverse coded)

Source

• Verwaal et al. (2009): Value Creation and Value Claiming in Strategic Outsourcing Decisions: A Resource Contingency Perspective. Journal of Management, Vol. 35, No. 2, pp. 420-444.

Related Scales

• Asset specificity
• Specific assets