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Handbook of Management Scales/Score keeping

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Score keeping (alpha = 0.90; AVE = 0.71; CR = 0.91)

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Description

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The authors measured performance measurement system (PMS) use for attention focusing and score keeping with the scales of Vandenbosch (1999).

Definition

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Score keeping represents “a diagnostic PMS use (Simons, 1990) for reporting and surveillance (Feldman and March, 1981), where the guiding question is: “How am I doing?” (Simon et al., 1954)”.

Items

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Please rate the extent to which your upper management currently uses PMS to…

  • …track progress towards goals. (0.67)
  • …review key performance indicators. (0.60)
  • …monitor results. (0.93)
  • …compare outcomes to expectations. (0.91)

Items were measured with a 7-point Likert scales ranging from “1 = not at all” to “7 = to a very great extent”.

Source

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  • Bühler/Wallenburg/Wieland (2016): Accounting for External Turbulence of Logistics Organizations via Performance Measurement Systems. Supply Chain Management: An International Journal, Vol. 21, No. 6
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