Handbook of Management Scales/Retention

Retention (alpha = 0.93)

Description

The scale has previously been used by Homburg et al. (2003) and Cahill (2006).

Items

• We will continue using this logistics service provider (LSP) in the future.
• Right now, we intend to extend existing contracts with this LSP when they expire.
• If we knew then what we know now, we would again select this LSP.

Source

• Wallenburg (2009): Innovation in logistics outsourcing relationships: proactive improvement by logistics service providers as a driver of customer loyalty. Journal of Supply Chain Management, Vol. 45, No. 2, pp. 75–93.