Handbook of Management Scales/Referral

Referral (alpha = 0.94) edit

Description edit

The scale has previously been used by Price/Arnould (1999) and Cahill (2006).

Items edit

  • I often mention this logistics service provider (LSP) to my co-workers in a positive way.
  • I often recommend this LSP to persons outside my company.
  • We often recommend this LSP.

Source edit