Handbook of Management Scales/Quality leadership
Quality leadership (alpha = 0.7261)Edit
- All major department heads within our plant accept their responsibility for quality.
- Plant management provides personal leadership for quality products and quality improvement.
- The top priority is evaluating plant management in quality performance.
- All major department heads within our plant work towards encouraging just-in-time production.
- Our top management strongly encourages employee involvement in the production process.