Handbook of Management Scales/Quality improvement rewards

Quality improvement rewards (alpha = 0.7643)

Items

• Workers are rewarded for quality improvement.
• Supervisors are rewarded for quality improvement.
• If I improve quality, management will reward me.
• We pay a group incentive for quality improvement ideas.
• Our plant has an annual bonus system based on plant productivity.
• Nonfinancial incentives, such as jackets, coffee cups, etc., are used to reward quality improvement.

Source

• Flynn et al. (1994): A framework for quality management research and an associated measurement instrument. Journal of Operations Management, Vol. 11, No. 4, pp. 339-366.