Handbook of Management Scales/Extension

Extension (alpha = 0.83)

Description

The scale has previously been used by Homburg et al. (2003) and Cahill (2006).

Items

• In the future, the logistics service provider (LSP) will have a higher share of our logistics volume.
• When we bid out other services than the ones we outsource today, we will consider this LSP preferentially.
• In the future, we will use this LSP more than we do now.

Source

• Wallenburg (2009): Innovation in logistics outsourcing relationships: proactive improvement by logistics service providers as a driver of customer loyalty. Journal of Supply Chain Management, Vol. 45, No. 2, pp. 75–93.