The paper defines and operationalizes eight Enterprise Resource Planning (ERP) competence constructs. A two-stage normative process of scale development is followed. First, a portfolio of eight generic constructs that are hypothesized to be associated with successful ERP adoption is identified. Each construct is then operationalized as a multi-item measurement scale by applying a manual item sorting technique iteratively to independent panels of expert judges until tentative reliability and validity is established. Second, the multi-item scales is further refined and validated using survey data from 79 North American manufacturing users of ERP systems. The following items are taken from the ERP training dimension of the ERP competence construct.
ERP training refers to the processes involved in teaching each of the various user groups to use the ERP system efficiently in their day-to-day activities.
- Specific user training needs were identified early in the implementation.
- A formal training program has been developed to meet the requirements of ERP system users.
- Training materials have been customized for each specific job.
- We seldom update training materials to reflect system changes.
- Training materials target the entire business task, not just the ERP screens and reports.
- Employees are tracked to ensure that they have received the appropriate ERP system training.
- All users have been trained in basic ERP system skills.
- ERP system training review sessions are scheduled.