Handbook of Management Scales/Contractual completeness

Contractual completeness (alpha = 0.820; composite reliability = 0.829; AVE = 0.50)

Items

• We developed an incentive contract with well defined performance reward and penalty clauses.
• Performance objectives were clearly set forth in the contract.
• The contract uncluded clauses intended to make switching or re-internalizing the activity easier should the relationship fail.
• A cross-functional team was involved in contract development and approval.
• The contract clearly defined a dispute resolution process.
• All service requirements included in the base pricing were clearly understood by all contract stakeholders.

Source

• Handley/Benton (2009): Unlocking the business outsourcing process model. Journal of Operations Management, Vol. 27, No. 5, pp. 344–361.