Handbook of Management Scales/Conflict resolution

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Conﬂict resolution (alpha = 0.90)

Items

If there is a conﬂict, a solution is found during discussions. (-)
In this buyer-seller relationship, both parties contribute to constructive conﬂict resolution. (-)
In this buyer-seller relationship, conﬂicts are solved to the mutual advantage of both parties. (-)

Source

Hammervoll (2009): Channel cooperation: a reﬂective scale. The International Journal of Logistics Management, Vol. 20, No. 3, pp. 301-321. Based on: Kaufmann/Dant (1992), Haugland/Reve (1996).

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