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Handbook of Management Scales/Change success

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CS - Change success (α = 0.794) (Tornjanski, 2019)

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Description

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Cudanov, Tornjanski and Jasko have developed construct based on Beckhard and Harris's model and the subsequent literature with the primary purpose to provide quantitative prediction model in the area of organizational change management. Authors have formalized earlier qualitative assessment into measurement construct aiming at certifying Beckhard and Harris's change model empirically.

Definition

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Change success represents one of the components in Beckhard and Harris's model. Second-order construct referring to change success component takes into account tangible and intangible perspectives, including: financial perspective, stakeholders' perspective, company's competitiveness and other related shown in items hereafter.

Items

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Component "CS" (1 - Completely disagree; 5 - Completely agree):

  • Costs of change were realistic and completely acceptable
  • Change was implemented in planned deadlines
  • Change was implemented within planned budget
  • Change improved efficiency and effectiveness of business
  • Change fulfilled financial goals
  • Change was very useful for suppliers and clients
  • Change was very useful for employees
  • Change was very useful for managers
  • Change was very useful for owners/shareholders
  • Change improved service/product quality
  • Change improved company competitiveness
  • Change fulfilled demands from regulatory bodies

Source

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