ERP Internals/Data Tables/Customer/Customer Interaction
This table contains one record for every interaction between the business and the customer. This table is key to Customer Relationship Marketing.
Used by: Accounts Receivable, CRM
Key: Customer Number, Date/Time
Fields:
- Customer Number
- Date/Time
- Type (Telephone,Face-to-face,etc.)
- Employee Number(s)
- Location
- Customer Attendees
- Notes