Added: Unknown
Reported by: Unknown user.
Version: Unknown
System: Unknown
Description: The USB dongle is not detected by Déjà Vu, even though it is plugged in the computer.
Reproduction: Can the issue be reproduced? Can it be reproduced on different systems? This is very important to establish a pattern.
Workaround:
- Disconnect your dongle.
- Click on the menu option Start->Run, and in the ensuing textbox type: "C:\Program Files\ATRIL\Deja Vu X\Dongle\setupdrv.exe" /u +
- Reboot.
- Download the dongle driver installer from here.
- Extract the installer, and copy it to this folder: "C:\Program Files\ATRIL\Deja Vu X\Dongle\" +
- Install the drivers. To do so, open Start menu, click on Run and enter and execute the following line for USB dongle:
- "C:\Program Files\ATRIL\Deja Vu X\Dongle\setupdrv.exe" +
- Or this line for a parallel port dongle: "C:\Program Files\ATRIL\Deja Vu X\Dongle\setupdrv.exe" /par +
- Reboot again.
- Connect your dongle.
- The New Hardware Wizard will appear as soon as Windows detects the dongle. Follow it instructions, and, when this is done, the dongle drivers will be installed.
+ In the case of DV3, the path to the installer will be "C:\Program Files\DejaVu\Setupdrv.exe".
If Déjà Vu continues to run in demo mode, run ddlook.exe (located in your Déjà Vu folder) and send to support@atril.com what this program reports, including any extended error messages.
Status:
Cannot be solved directly by Atril Software. Atril Software will need to contact third party dongle driver.
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