Supervisor Nuts and Bolts

Part I: Introduction to Supervision and Employee Selection Edit

What is Supervision? Edit

Coaching and Counseling Edit

Americans with Disabilities Act (ADA) Edit

Recruitment and Selection Edit

Part II: Performance Management Edit

Management Styles Edit

Delegation: Responsiblity, Authority, and Accountability Edit

Writing Performance Standards Edit

Conducting Performance Interviews Edit

Employee Recognition ("The Good") Edit

Corrective Action ("The Bad") Edit

Employee Discipline ("The Ugly") Edit

Part III: Supervising a Complex Workforce Edit

Workplace Diversity Edit

Workplace Harassment Prevention Edit

Workplace/Domestic Violence Edit

Employee Substance Abuse Edit

Employee Assistance Programs Edit

Time, Attendance, and the FMLA Edit

Epilogue: A Memo to Supervisors Edit

Appendix Edit

Glossary of Terms Edit

References Edit

Notes Edit

Acknowledgements Edit

About the Authors Edit

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