Supervisor Nuts and Bolts
Part I: Introduction to Supervision and Employee Selection
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What is Supervision?
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Coaching and Counseling
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Americans with Disabilities Act (ADA)
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Recruitment and Selection
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Part II: Performance Management
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Management Styles
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Delegation: Responsiblity, Authority, and Accountability
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Writing Performance Standards
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Conducting Performance Interviews
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Employee Recognition ("The Good")
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Corrective Action ("The Bad")
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Employee Discipline ("The Ugly")
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Part III: Supervising a Complex Workforce
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Workplace Diversity
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Workplace Harassment Prevention
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Workplace/Domestic Violence
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Employee Substance Abuse
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Employee Assistance Programs
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Time, Attendance, and the FMLA
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Epilogue: A Memo to Supervisors
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Appendix
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Glossary of Terms
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References
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Acknowledgements
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About the Authors
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