Supervisor Nuts and Bolts

Part I: Introduction to Supervision and Employee Selection edit

What is Supervision? edit

Coaching and Counseling edit

Americans with Disabilities Act (ADA) edit

Recruitment and Selection edit

Part II: Performance Management edit

Management Styles edit

Delegation: Responsiblity, Authority, and Accountability edit

Writing Performance Standards edit

Conducting Performance Interviews edit

Employee Recognition ("The Good") edit

Corrective Action ("The Bad") edit

Employee Discipline ("The Ugly") edit

Part III: Supervising a Complex Workforce edit

Workplace Diversity edit

Workplace Harassment Prevention edit

Workplace/Domestic Violence edit

Employee Substance Abuse edit

Employee Assistance Programs edit

Time, Attendance, and the FMLA edit

Epilogue: A Memo to Supervisors edit

Appendix edit

Glossary of Terms edit

References edit

Notes edit

Acknowledgements edit

About the Authors edit