Last modified on 2 March 2011, at 12:59

Topfield 5800/Troubleshooting

IntroEdit

Find the main category of your problem and then see if one of the links within it narrows it down. If you get really stuck, consider following CW's Guide to a Stable Toppy.

Installation & StartupEdit

Auto Scan (for channels): why is it so slow?

Duplicate Channels: can/should they be removed?

Main Menu: why do I get stuck in the Main Menu on startup?

Startup: does not start up properly

Firmware problems: why does my 5800 have problems that others don't?

EPG DataEdit

Duplicate Channels: can/should they be removed?

Missing Channels: why doesn't my Toppy show a particular channel any more?

Missing EPG Data or Gaps: on certain channels

Wrong Data: why is the end (or beginning) of the programme missing from my recording?

PlaybackEdit

Audio Dropouts: why do I lose audio momentarily, every minute or so?

Interruption (CYR): why is playback (or chase play) interrupted by this daft prompt when a recording starts?

Timeshifting: why did my timeshift suddenly stop (dropped to "Live"), or why can't I rewind to see something again?

Video Corruption: why do I get random glitches in the video, every 30 seconds or so?

RecordingEdit

Interruption (CYR): why does a recording interrupt my TV viewing with this daft prompt?

Recording From Standby: why did the Toppy not wakeup from standby for a timer recording?

Short Recordings: why is the end (or beginning) of the programme missing from my recording?

Standby When Recording: can I put the Toppy into Standby when it's recording?

Timeshifting: why did my timeshift suddenly stop (dropped to "Live"), or why can't I rewind to see something again?

Twin Tuner (or "Record Two, Watch a Third"): why are some channels not available to watch, when they usually are?

USBEdit

why wont my PC recognise my Toppy?

why wont Altair etc connect to my Toppy?

why are downloads so slow?

why do my downloads fail?

why cant I upload firmware? It wont wort work with TFDN USB or TopSet 2.0 the Toppy just starts normally

OtherEdit

Aspect Ratio: why does it keep changing, when nobody has adjusted that Setting in the Main Menu?

Audio Dropouts: why do I lose audio momentarily, every minute or so?

"Check Your Reservation" (or "CYR"): what on earth does that mean?

Front Display: why does it continue to show the time instead of the channel when not in standby?

Poor English: what do some of the badly worded or confusing options and prompts mean?

Standby When Recording: can I put the Toppy into Standby when it's recording?

Twin Tuner (or "Record Two, Watch a Third"): why are some channels not available to watch, when they usually are?