Supervisor Nuts and Bolts

Part I: Introduction to Supervision and Employee Selection

What is Supervision?

Coaching and Counseling

Americans with Disabilities Act (ADA)

Recruitment and Selection

Part II: Performance Management

Management Styles

Delegation: Responsiblity, Authority, and Accountability

Writing Performance Standards

Conducting Performance Interviews

Employee Recognition ("The Good")

Corrective Action ("The Bad")

Employee Discipline ("The Ugly")

Part III: Supervising a Complex Workforce

Workplace Diversity

Workplace Harassment Prevention

Workplace/Domestic Violence

Employee Substance Abuse

Employee Assistance Programs

Time, Attendance, and the FMLA

Epilogue: A Memo to Supervisors

Appendix

Glossary of Terms

References

Notes

Acknowledgements

About the Authors

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Last modified on 25 October 2010, at 14:37