Information systems in the consumer industry/Bibliography

Davenport, T.H. & ShortJ.E. “The new industrial engineering information technology and business process redesign” Sloan managment Review, (1990 summer) pp 11-27

Dabholkar P A,Thorpe J O, Rentz J O, (1996) “ A measure of service quality for retail store: scale development and validation” Journal of the Academy of Marketing Science, 24(1),pp 3-16

Espinosa J H “Changes in Style and chenges in Fashion” MIT Media Lab

Maslow A, Motivation and Personality, 1954

Miotto F, “ I sistemi informativi in azienda” Franco Angeli Editore 2003

Oliver R, “Measurement and evaluation of satisfaction processes in retail settings” Journal of retailing 57(3), pp25-48

Parasumaran A, Zeithaml V A, Berry L L, “ A conceptual model of service quality and its implication for future research”; Journal of marketing 49(4), pp 41-50

Last modified on 27 October 2012, at 22:23