Handbook of Management Scales/Online store service

Online store service (alpha = 0.86)Edit

ItemsEdit

The construct was measured using 7 points semantic-differentials.

  • Unwilling to help - willing to help
  • Unfriendly - friendly
  • Less knowledgeable - very knowledgeable

SourceEdit

Last modified on 14 March 2010, at 22:06