Handbook of Management Scales/Feedback

Feedback (alpha = 0.7643)

Items

• Charts showing defect rates are posted on the shop floor.
• Charts showing schedule compliance are posted on the shop floor.
• Charts plotting the frequency of machine breakdowns are posted on the shop floor.
• I am never told whether I am doing a good job. (r)
• Information on quality performance is readily available to employees.
• Information on productivity is readily available to employees.
• My manager never comments about the quality of my work. (r)

Source

• Flynn et al. (1994): A framework for quality management research and an associated measurement instrument. Journal of Operations Management, Vol. 11, No. 4, pp. 339-366.

Related Scales

• Utility