Last modified on 22 July 2014, at 20:25

Handbook of Management Scales/Customer responsiveness

Customer responsivenessEdit


  • Develop new products in anticipation of customer needs
  • Incorporate the latest technologies in our products to satisfy customer needs
  • Offer products if we identify a new market segment
  • Respond at once if customer’s needs change
  • Respond quickly to special customer request
  • Be proactive in shaping customer’s needs rather than being reactive


Related ScalesEdit