Handbook of Management Scales/Buyer assistance
Buyer assistance (alpha = 0.78)
- OEM helps the suppliers to reduce costs.
- OEM helps the suppliers to improve quality.
- OEM provides the supplier ﬂexibility to meet piece price and tooling cost objectives
- Zhang et al. (2009): Do buyer cooperative actions matter under relational stress? Evidence from Japanese and U.S. assemblers in the U.S. automotive industry. Journal of Operations Management, Vol. 27, No. 6, pp. 479–494.